Based in Nairobi, Claudia McKay leads CGAP's work in developing inclusive digital payment ecosystems across five countries in Africa. Since joining CGAP, she has worked with policymakers and businesses on effective digital financial services regulations, the development of large-scale agent networks and the adoption and usage of digital financial services by low-income, unbanked clients, including the use of human centered design to develop more client-centered offerings.
Before joining CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations, in various roles including Director of Product Development for the network as well as Head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group. Claudia holds a Master’s of Business Administration from Oxford University’s Saïd Business School.