Based in Nairobi, Claudia McKay works to advance access to finance by helping develop business models leveraging new technology. Since joining CGAP, she has worked with policymakers and businesses on effective digital financial services regulations, the development of large-scale agent networks and the adoption and usage of digital financial services by low-income, unbanked clients. She currently leads CGAP’s work in Applied Product Innovation which uses client-centric methodologies, like Human Centered Design, to design and test new digital financial services. Claudia also works to deepen CGAP’s engagement in East Africa.
Before joining CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations, in various roles including Director of Product Development for the network as well as Head of Microfinance Banking for Opportunity Bank in Malawi. She has also worked as a management consultant with the Boston Consulting Group. Claudia holds a Master’s of Business Administration from Oxford University’s Saïd Business School.