Diana Dezso

Diana Dezso is an independent consultant with over 12 years of experience in financial inclusion. Her experience spans working directly with clients in Romania (World Vision) and New York City (ACCION) where she developed a client financial education and business assistance program. Diana later worked with meso-level actors at SEEP where she led the growth of SEEP’s technical assistance services to national and regional microfinance associations globally. She also represented SEEP on the Smart Campaign’s Steering Committee, where she developed the recruitment and engagement strategy targeted at associations. She holds a Masters in Public Administration from the Wagner Graduate School of Public Service at New York University.

By Diana Dezso

Blog

Rethinking What it Takes to Lead Customer-Centric Organizations

More financial service providers are changing the way they do business and adopting a customer-centric model. What does that take? Hear from heads of companies who know - who took part in the CGAP Leadership Series on Customer Centricity.