Ivo Jenik works with the Global Policy Architecture Initiative and the Protecting Customers Initiative. Among other things, he is responsible for activities related to supervisory capacity building, innovative finance, regulation of complex products, and dispute resolution. Ivo is a lawyer with international practice. Previously, he worked with the Responsible Financial Access team at the World Bank where he specialized in financial consumer protection and alternative dispute resolution, providing technical assistance to client countries including Indonesia, Malawi, Rwanda, Zambia, and many more. Before joining the World Bank, Ivo was Head of the Collective Investment Department of the Czech Financial Ombudsman, representing the Ombudsman at the European Union’s Financial Dispute Resolution Network, and he also worked in the private sector.