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09 August 2018
If financial services providers are going to work together to improve customer due diligence, more flexibility will be required to exchange customers’ information responsibly.
15 May 2018
Sierra Leone's approach to setting up a regulatory sandbox for financial inclusion holds important lessons for other countries.
04 April 2018
Kenya's pricing transparency rules have made customers more aware of the costs of using certain digital financial services, according to a new CGAP survey.
27 March 2018
Just like customers themselves, providers deeply value the protection and security of the customer data they hold. They just have different reasons.
05 December 2017
While data breaches in high-income countries dominate the news, data protection is also emerging as a major issue in lower-income countries. Here are six key questions to ask when evaluating a country’s legal protections for its citizens’ personal data.
26 October 2017
The Equifax data breach that exposed 145 million people's personal information holds two big lessons for developing countries: avoid centralized databases and let consumers control their own data.
21 August 2017
In a CGAP and M-Kopa pilot in Kenya, customers with greater control over their credit histories took up more credit and were more likely to pay it off in full.
27 June 2017
Do the benefits of digital credit outweigh the risks for consumers? A practitioner and regulator share their viewpoints.
25 May 2017
As mobile money continues to evolve, new kinds of fraud are emerging. Here are some steps that providers and regulators can take to keep up.