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04 April 2018
Kenya's pricing transparency rules have made customers more aware of the costs of using certain digital financial services, according to a new CGAP survey.
27 December 2017
Ugandan smallholder without a bank account holds lock box where he keeps his savings
Here's what you need to know about Uganda's new financial inclusion strategy, which aims to cut financial exclusion from 15 to 5 percent by 2022.
05 December 2017
1 comment
Cooking up a storm
While data breaches in high-income countries dominate the news, data protection is also emerging as a major issue in lower-income countries. Here are six key questions to ask when evaluating a country’s legal protections for its citizens’ personal data.
21 August 2017
Kenyan woman with mobile phone
In a CGAP and M-Kopa pilot in Kenya, customers with greater control over their credit histories took up more credit and were more likely to pay it off in full.
25 May 2017
A woman in Ghana uses a phone while making food
As mobile money continues to evolve, new kinds of fraud are emerging. Here are some steps that providers and regulators can take to keep up.
02 November 2016
In Kenya, many digital financial service providers do not disclose to consumers the costs of products. On October 29, the Competition Authority of Kenya announced an important new standard for pricing in digital financial services.
12 July 2016
Complaint Handling Cycle diagram
As with any product, there are times when financial services do not work as customers expected they would. How can financial service providers improve their internal complaint handling systems?
28 October 2015
An M-Pesa agent makes a transaction
Safaricom recently launched an additional functionality “Hakikisha” on the M-Pesa Menu in Kenya, which will enable subscribers to confirm a recipient’s name before completing an M-Pesa transaction. Hakikisha has been under pilot for the last month.
17 August 2015
Kenyan regulators took action to disclose Lipa na M-Pesa’s pricing structure. The move highlights a growing problem as digital financial services expand: Existing financial consumer protection rules are not being enforced consistently on these delivery channels.
13 August 2015
1 comment
For digital finance to be a transformative tool, consumers must have greater confidence in the markets and in providers that deliver those services, writes USAID's Matt Homer.


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