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21 August 2018
1 comment
A mobile money agent in Zambia uses her smartphone
Data localization is often pursued as a way to make financial data safer and easier for the government to access, but it can have unintended consequences for financial inclusion.
09 August 2018
2 comments
Masai mobile banking
If financial services providers are going to work together to improve customer due diligence, more flexibility will be required to exchange customers’ information responsibly.
04 April 2018
8 comments
Kenya's pricing transparency rules have made customers more aware of the costs of using certain digital financial services, according to a new CGAP survey.
27 December 2017
Ugandan smallholder without a bank account holds lock box where he keeps his savings
Here's what you need to know about Uganda's new financial inclusion strategy, which aims to cut financial exclusion from 15 to 5 percent by 2022.
05 December 2017
1 comment
Cooking up a storm
While data breaches in high-income countries dominate the news, data protection is also emerging as a major issue in lower-income countries. Here are six key questions to ask when evaluating a country’s legal protections for its citizens’ personal data.
21 August 2017
4 comments
Kenyan woman with mobile phone
In a CGAP and M-Kopa pilot in Kenya, customers with greater control over their credit histories took up more credit and were more likely to pay it off in full.
25 May 2017
3 comments
A woman in Ghana uses a phone while making food
As mobile money continues to evolve, new kinds of fraud are emerging. Here are some steps that providers and regulators can take to keep up.
02 November 2016
In Kenya, many digital financial service providers do not disclose to consumers the costs of products. On October 29, the Competition Authority of Kenya announced an important new standard for pricing in digital financial services.
12 July 2016
2 comments
Complaint Handling Cycle diagram
As with any product, there are times when financial services do not work as customers expected they would. How can financial service providers improve their internal complaint handling systems?
28 October 2015
2 comments
An M-Pesa agent makes a transaction
Safaricom recently launched an additional functionality “Hakikisha” on the M-Pesa Menu in Kenya, which will enable subscribers to confirm a recipient’s name before completing an M-Pesa transaction. Hakikisha has been under pilot for the last month.
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