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20 September 2017
Tanzanian merchant
A behavioral economics experiment in Tanzania increased customers' savings by up to 11 percent using SMS messages about the balances of better savers.
14 September 2017
Pinneapple seller on phone
Financial services providers often struggle to manage the vast amounts of data their customers generate. Here are three tips for providers looking to get the most out of their data.
05 September 2017
Solar lamp
What's the value of lighting a home? For many low-income pay-as-you-go solar customers, it is not necessarily about saving money or generating income.
10 August 2017
Customer research and work with financial services providers across Africa and Asia show that customers are looking for four things when they engage with finance: choice, respect, voice and control.
01 August 2017
Janaki in her restaurant
Conventional measures of creditworthiness paint an incomplete — even misleading — picture of microbusiness owners, whose success often hinges on strong local networks and unconventional business strategies.
17 July 2017
Ghanaian woman using mobile phone
When PEG Africa piloted more user-friendly mobile payment methods for its pay-as-you-go solar customers, users started paying more often and in significantly higher amounts than other customers.
13 July 2017
To find out why more people aren't going digital in Ghana, CGAP partnered with pay-as-you-go solar company PEG Africa and mobile network operator Tigo Ghana.
11 July 2017
1 comment
A refugee filling an application at the UNHCR registration center in Tripoli, Lebanon.
Reaching low-income people with financial services during a crisis can help them overcome adversity – and it starts with understanding their needs.
08 May 2017
1 comment
Mother and child in Uganda
In Uganda, CGAP partnered with a solar company to better understand the education finance needs of rural customers and explore how pay-as-you-go solar companies can get into education financing.
06 February 2017
Women's Savings Group, Burkina Faso
CGAP's Customers at the Center Research Fund has generated insights about the world’s unbanked over the past two years. Here are the top insights from the Fund’s five projects and the lessons we have learned.


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