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12 July 2018
Solar light demonstration in Burundi
Many off-grid solar companies are familiarizing customers with digital payments and helping them find mobile money agents. Should they go a step further and start managing agent networks?
Countries: 
26 June 2018
Easy access to agents makes people more likely to use digital financial services, but business as usual has left remote communities underserved. Here are some ways governments and providers are expanding agent networks in hard-to-serve areas.
29 March 2018
Maize harvesting in Tanzania
New CGAP partnerships test large agribusinesses' potential to bring financial services to millions of rural farmers.
22 November 2017
Elderly man in Burkina Faso
Regulations in the West African Economic and Monetary Union have enabled mobile money providers to double their agent networks since 2014, while restricting banks and microfinance institutions. Better regulations would create a level playing field and expand financial inclusion.
11 October 2017
A newly recruited MyAgro vendor (agent)
Using mobile technology to empower agents to do more than collect payments, a Senegalese agridealer grew sales, cut costs and made its customers happier.
07 September 2017
8 comments
The card industry once faced a challenge in retail payments familiar to today’s mobile money providers: competitors were building their own acceptance networks, limiting the usefulness of their services. The card industry’s solution could hold a valuable lesson for today.
15 August 2017
2 comments
What happens when financial services providers begin thinking of agents as customers? Follow the story of AMK, a microfinance institution in Cambodia, as it embarks on this journey.
22 July 2016
1 comment
Flore de Preneuf / World Bank
Mobile money and banking agents blend seamlessly into the daily economic lives of consumers in countries like Kenya and Uganda, offering convenience and expanding access points to financial services. But agent exclusivity clauses can limit customers' choices.
Countries: 
09 May 2016
2 comments
Woman seller stands in front of her fruit stand
Universal coverage is a fundamental building block toward universal financial access. Last year Colombia announced that all of its 1,100+ municipalities had at least one banking agent serving customers in need of financial services. How did Colombia do it?
Countries: 
09 November 2015
6 comments
Woman sewing, Bolivia
Limited acceptance of digital payments and high fees associated with using such services are two obstacles to greater financial inclusion in Latin American countries. Can these issues be solved at the retailer level, rather than the individual level?

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