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18 September 2018
Cybercrime is a growing problem for financial services providers and customers in developing countries. Here are four types of attacks that all providers should guard against.
21 August 2018
1 comment
A mobile money agent in Zambia uses her smartphone
Data localization is often pursued as a way to make financial data safer and easier for the government to access, but it can have unintended consequences for financial inclusion.
09 August 2018
2 comments
Masai mobile banking
If financial services providers are going to work together to improve customer due diligence, more flexibility will be required to exchange customers’ information responsibly.
26 July 2018
2 comments
Biometric fingerprint scanner in Madagascar
Biometrics are likely the future of identification and identity verification, but it's important to understand their strengths and limitations to ensure they advance financial inclusion.
19 July 2018
4 comments
People often make unexpected, even counter-intuitive, financial decisions. Understanding why is the starting point for good financial consumer protection policy.
12 June 2018
Woman uses her fingerprint to take an instant loan in Madagascar
Biometric technologies are facilitating the rise of collaborative customer due diligence. It is crucial to understand all aspects of biometric solutions – security, cost, convenience, inclusiveness and accuracy – and how prioritizing one may come with trade-offs to others.
15 May 2018
1 comment
Man on the street in Kailahun, Sierra Leone
Sierra Leone's approach to setting up a regulatory sandbox for financial inclusion holds important lessons for other countries.
Countries: 
04 April 2018
8 comments
Kenya's pricing transparency rules have made customers more aware of the costs of using certain digital financial services, according to a new CGAP survey.
27 March 2018
A family uses a mobile phone in India
Just like customers themselves, providers deeply value the protection and security of the customer data they hold. They just have different reasons.
27 December 2017
Ugandan smallholder without a bank account holds lock box where he keeps his savings
Here's what you need to know about Uganda's new financial inclusion strategy, which aims to cut financial exclusion from 15 to 5 percent by 2022.

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