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27 December 2017
Here's what you need to know about Uganda's new financial inclusion strategy, which aims to cut financial exclusion from 15 to 5 percent by 2022.
05 December 2017
While data breaches in high-income countries dominate the news, data protection is also emerging as a major issue in lower-income countries. Here are six key questions to ask when evaluating a country’s legal protections for its citizens’ personal data.
26 October 2017
The Equifax data breach that exposed 145 million people's personal information holds two big lessons for developing countries: avoid centralized databases and let consumers control their own data.
21 August 2017
In a CGAP and M-Kopa pilot in Kenya, customers with greater control over their credit histories took up more credit and were more likely to pay it off in full.
27 June 2017
Do the benefits of digital credit outweigh the risks for consumers? A practitioner and regulator share their viewpoints.
25 May 2017
As mobile money continues to evolve, new kinds of fraud are emerging. Here are some steps that providers and regulators can take to keep up.
09 January 2017
Interoperability can greatly expand the reach and usefulness of financial services for the poor. What do regulators need to know about the complex interplay between interoperability and financial inclusion?
29 December 2016
Complaints are stories shared by unhappy customers looking to release anger, seek compensation, or improve service. For financial supervisors in many markets, complaint data collection presents a challenge. Here's how complaint reports can be improved to support effective supervisory action.
06 December 2016
In emerging markets, policy-makers have often struggled to keep pace with the rapid growth of digital credit. With the establishment of consumer protection authorities unlikely in the short term, here are three steps policy-makers can take now to protect consumers.