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27 December 2017
Ugandan smallholder without a bank account holds lock box where he keeps his savings
Here's what you need to know about Uganda's new financial inclusion strategy, which aims to cut financial exclusion from 15 to 5 percent by 2022.
05 December 2017
1 comment
Cooking up a storm
While data breaches in high-income countries dominate the news, data protection is also emerging as a major issue in lower-income countries. Here are six key questions to ask when evaluating a country’s legal protections for its citizens’ personal data.
26 October 2017
6 comments
Children use a computer in rural India
The Equifax data breach that exposed 145 million people's personal information holds two big lessons for developing countries: avoid centralized databases and let consumers control their own data.
21 August 2017
4 comments
Kenyan woman with mobile phone
In a CGAP and M-Kopa pilot in Kenya, customers with greater control over their credit histories took up more credit and were more likely to pay it off in full.
25 May 2017
3 comments
A woman in Ghana uses a phone while making food
As mobile money continues to evolve, new kinds of fraud are emerging. Here are some steps that providers and regulators can take to keep up.
09 January 2017
2 comments
Woman on mobile phone, Rwanda
Interoperability can greatly expand the reach and usefulness of financial services for the poor. What do regulators need to know about the complex interplay between interoperability and financial inclusion?
29 December 2016
3 comments
Portrait of man on shop floor, India
Complaints are stories shared by unhappy customers looking to release anger, seek compensation, or improve service. For financial supervisors in many markets, complaint data collection presents a challenge. Here's how complaint reports can be improved to support effective supervisory action.
06 December 2016
1 comment
digital credit word cloud
In emerging markets, policy-makers have often struggled to keep pace with the rapid growth of digital credit. With the establishment of consumer protection authorities unlikely in the short term, here are three steps policy-makers can take now to protect consumers.
15 November 2016
data privacy word cloud
Poor people in emerging economies are rightfully concerned about whether their families are safe, sheltered and adequately nourished. Where does privacy fit into that mix?

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