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21 August 2018
Data localization is often pursued as a way to make financial data safer and easier for the government to access, but it can have unintended consequences for financial inclusion.
09 August 2018
If financial services providers are going to work together to improve customer due diligence, more flexibility will be required to exchange customers’ information responsibly.
26 July 2018
Biometrics are likely the future of identification and identity verification, but it's important to understand their strengths and limitations to ensure they advance financial inclusion.
19 July 2018
People often make unexpected, even counter-intuitive, financial decisions. Understanding why is the starting point for good financial consumer protection policy.
12 June 2018
Biometric technologies are facilitating the rise of collaborative customer due diligence. It is crucial to understand all aspects of biometric solutions – security, cost, convenience, inclusiveness and accuracy – and how prioritizing one may come with trade-offs to others.
15 May 2018
Sierra Leone's approach to setting up a regulatory sandbox for financial inclusion holds important lessons for other countries.
04 April 2018
Kenya's pricing transparency rules have made customers more aware of the costs of using certain digital financial services, according to a new CGAP survey.
27 March 2018
Just like customers themselves, providers deeply value the protection and security of the customer data they hold. They just have different reasons.
27 December 2017
Here's what you need to know about Uganda's new financial inclusion strategy, which aims to cut financial exclusion from 15 to 5 percent by 2022.