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17 January 2017
Graphic: Smartphone user testing screen
Smartphone use in Pakistan has grown steadily, but low-income, less educated, and female customers lag in smartphone adoption and ownership. GRID Impact's user research lends insights into how to better serve and design for these population segments.
09 January 2017
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Woman on mobile phone, Rwanda
Interoperability can greatly expand the reach and usefulness of financial services for the poor. What do regulators need to know about the complex interplay between interoperability and financial inclusion?
27 December 2016
Woman accesses IREMBO on computer, Rwanda
Digitizing high-frequency or high-volume payment flows–especially to and from government–can support the growth of a national payments ecosystem and progress towards universal financial inclusion. In Rwanda, several initiatives are developing technology-enabled delivery of government services and digitization of corresponding payments.
22 December 2016
icons depicting p2g payment
Person-to-government (P2G) payments receive considerably less attention from the global financial inclusion community than payments such as person-to-person or government-to-person. A new report aims to address this gap and to provide a roadmap for future P2G payment digitization efforts.
21 December 2016
Map of CGAP's 20-country interoperability scan
For most practitioners, interoperability brings to mind the technical tools that allow modern payment systems to work together. CGAP’s new global scan on digital financial services interoperability makes it clear that exchanging payments is about much more than technical connections.
13 December 2016
Sample e-tax card
Governments are increasingly using payments and identity technology to shift cash-based transfer payments into digital channels. A new Centre for Global Development paper argues that exploiting the full range of policy levers enabled by these technologies can improve public service delivery and reduce poverty.
12 December 2016
Women process rice, Bangladesh
An estimated 718 million recipients in developing economies are enrolled in cash transfer programs, more of which are going digital. This has not necessarily equaled greater financial inclusion. ISPA's Social Protection Payment Delivery Tool looks to make digital transfer programs more inclusive.
07 December 2016
Riding the digital rails
What are "Open APIs" and why do they matter for financial inclusion? CGAP is looking at open APIs as an enabler of increased innovation in digital financial services. Here's what digital payments providers need to know.
06 December 2016
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digital credit word cloud
In emerging markets around the world, policy-makers have often struggled to keep pace with the rapid growth of digital credit. With the establishment of consumer protection authorities unlikely in the short term, here are three steps policy-makers can take now to protect consumers.
01 December 2016
Teacher and students in Liberia
What if a teacher in rural Liberia could collect her salary instantly and remotely? USAID recently partnered with the Liberian Ministry of Education to roll out the first mobile salary payments, and the preliminary results are extremely promising.


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