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07 December 2016
Riding the digital rails
What are "Open APIs" and why do they matter for financial inclusion? CGAP is looking at open APIs as an enabler of increased innovation in digital financial services. Here's what digital payments providers need to know.
06 December 2016
digital credit word cloud
In emerging markets around the world, policy-makers have often struggled to keep pace with the rapid growth of digital credit. With the establishment of consumer protection authorities unlikely in the short term, here are three steps policy-makers can take now to protect consumers.
01 December 2016
Teacher and students in Liberia
What if a teacher in rural Liberia could collect her salary instantly and remotely? USAID recently partnered with the Liberian Ministry of Education to roll out the first mobile salary payments, and the preliminary results are extremely promising.
28 November 2016
Man demonstrates a mobile phone screen in a ministore believes new smartphone technology and human-centered interaction design of mobile-money apps can go a long way to solve problems and open up new doors, especially for low-income people. Here are key lessons from their recent financial health work in design-led prototyping.
21 November 2016
Serious man, Tanzania
The world of digital financial inclusion is growing quickly and outpacing capacity and resources to tackle it from a regulatory and supervisory standpoint. In response, CGAP and Toronto Centre piloted the first Digital Financial Inclusion Supervision training program in Tanzania.
16 November 2016
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Man looks at a mobile phone, China
Digital technologies are changing the financial inclusion landscape worldwide by revolutionizing access to finance, connecting hundreds of millions to formal financial services for the first time. Financial market regulators, supervisors and overseers are racing to keep pace with these developments.
11 November 2016
Man uses a mobile phone, Senegal
CGAP recently interviewed representatives of 100+ organizations in Benin, Côte d’Ivoire, Senegal, Mali and Niger to better understand the market system for digital financial services in the West African Economic and Monetary Union (WAEMU). What have we learned?
07 November 2016
Mobile money agent in West Africa
New research from the World Cocoa Foundation explores the potential of mobile money to enhance cocoa farmers’ livelihoods in Côte d’Ivoire and Ghana and paints a detailed persona of customers at the frontier of widespread adoption.
02 November 2016
In Kenya, many digital financial service providers do not disclose to consumers the costs of products. On October 29, the Competition Authority of Kenya announced an important new standard for pricing in digital financial services.
26 October 2016
Karandaaz report cover
Karandaaz Pakistan recently undertook the first-ever systematic review of digital person-to-government (P2G) payment efforts from across the globe. What did they find, and what are the implications for future P2G digitization efforts?


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