25 November 2015
Côte d’Ivoire is one of the most vibrant digital financial services markets in West Africa. But why do so many customers remain inactive?
24 November 2015
CGAP offers five insights on improving customer experience for the poor, in ways that are game-changing, yet profitable.
23 November 2015
Since CGAP was formed 20 years ago, there have been dramatic changes in the progress of financial inclusion.
20 November 2015
Is it important that financial service providers (FSPs) provide a good customer experience when serving poor, underbanked customers? Evidence says "yes," but this is often overlooked by FSPs.