At a time when neither the government nor the private sector in South Africa were clear about the obstacles to reaching the base of the pyramid with financial services, FinMark Trust demonstrated how an effective market facilitator can develop an evidence base to inform policy and approaches.
More and more countries are realizing the importance of establishing proper mechanisms for handling complaints within financial institutions and establishing proper external or third party recourse systems through ombudsman schemes.
For people in sub-Saharan Africa getting by on $2-$5/day, on the cusp of poverty but not yet secured in Africa’s middle class, are economic challenges more easily weathered in formal or informal markets?
Financial service providers shouldn't try to be all things to all customers, says Brian Richardson, founding director and CEO of South Africa-based WIZZIT. Watch the video interview for insights on how financial service providers can become more customer-centric.
Portfolios of Rwanda is a new report that analyzes the daily cash flows of Rwandan households to better understand their financial needs. In many cases, the challenge is no longer an issue of access to financial services, but one of relevant products.
Madagascar is among the poorest countries in Africa and also ranks low on the continent for financial inclusion. However, there is a great deal of innovation taking place in the country targeted at people living in rural areas.