Delivering financial services via digital means is growing at a blistering pace, and many are asking how can be accelerated to reach more underserved customers. At the same time, we must ensure that these services are being delivered fairly, transparently, and safely.
Kopo Kopo enables more than 10,000 merchants to accept mobile payments from their customers. As Kopo Kopo considers consumer protection risk areas, they identified key concerns and questions in each which they are working on addressing.
Do base-of-pyramid consumers value privacy of their financial data? How might these concerns impact uptake for new financial services and delivery channels? Share your insight from the field in the comments section.
On this year’s World Consumer Rights Day, Consumers International has chosen a timely target: mobile phones. We take a look at some critical questions that must be asked to ensure the poor are being adequately protected.
In Kenya, product development and the growth of agent networks are moving in the right direction to provide customers with more options, but we must also remain mindful of the risks these developments pose to customers.