The regulatory questions around branchless banking are often not black and white, but usually gray. What is quite clear, however, is that the private sector is raring to go in many Francophone African markets, and policymakers need to be informed now more than ever on the appropriate ways to respond.
It’s inevitable that a review of the year would highlight the dramatic turn of events in the Indian state of Andhra Pradesh, as well as other fundamental issues about the provision of financial services for the poor that emerged in such stark light in 2010.
With increasing amounts of private money being invested in microfinance institutions, CGAP CEO Tilman Ehrbeck talks about the role of public money in improving access to finance for poor people around the world.
The sheer magnitude of the financial inclusion gap –70% of households in developing countries are unbanked— calls for pretty radical solutions. We need to overcome an access barrier (last mile infrastructure), a relevance barrier (right-sized products and services) and a usability barrier (friendly and intuitive customer experience).