Janalakshmi Financial Services, Jana Foundation, CGAP and Innovation Labs partnered to develop a tool called Kaleido that provides the foundation for building a customer-centric organization. An initial survey of the tool offers several key findings.
The rapid growth of microfinance in India has led to concerns about a repayment crisis. Some have tempered these worries by pointing to low delinquency rates. But do low delinquency rates tell the whole story?
A small team from frog, a design and innovation consultancy, traveled to Afghanistan in 2012 to research attitudes and practices towards savings in Afghanistan. Through fifteen in-depth interviews, the team discovered that access and liquidity are key factors of Afghan financial products.
Even as India moves aggressively to close the financial inclusion gap, the picture of financial inclusion in that country as captured in the latest Findex report reminds us that we have a long way to go.
The rapid growth of microfinance in India today is creating new challenges for a sector hugely impacted by the 2010 crisis. The recently released Inclusive Finance India Report 2016 outlines these challenges and suggests that they should be addressed soon.
India has put in place virtually all of the supply-side factors that should make low-cost financial services available for all. But the big question right now is the customer. The next year will be telling in how the adoption of digital financial services unfolds.