Lessons on Leadership and Customer Centricity
Putting customers at the center of your business is smart business for financial service providers who serve low-income customers. Hear from leaders who have done it, in this video blog series featuring speakers from the inaugural CGAP Leadership Series on Customer Centricity event in New Delhi earlier this year.
What can leaders do to embed a culture of customer-centricity? Anil Kumar SG, who has 25 years of experience in banking, shares his ideas. Watch the video to learn more.
Anil Gupta, of Aircel Limited, discusses how telecom companies like his use micro-segmentation to better serve customers and how financial service providers could, too.
Intrigued by customer centricity, but not sure where to begin? Doug Leather, author of The Customer-Centric Blueprint, offers advice in this CGAP video blog series on customer centricity.
Maya Vengurlekar shares a story that changed the way CRISIL Foundation approaches its programming.
Financial service providers shouldn't try to be all things to all customers, says Brian Richardson, founding director and CEO of South Africa-based WIZZIT. Watch the video interview for insights on how financial service providers can become more customer-centric.