Responsible Digital Finance

With the rapid adoption of digital financial services, this series focuses on how to foster a more responsible ecosystem through examining the biggest consumer risks, promising mitigation efforts and latest evidence and data on the issue.

An M-Pesa agent makes a transaction
28 October 2015
Safaricom recently launched an additional functionality “Hakikisha” on the M-Pesa Menu in Kenya, which will enable subscribers to confirm a recipient’s name before completing an M-Pesa transaction. Hakikisha has been under pilot for the last month.
A woman in Ghana uses a phone while making food
07 October 2015
Many innovators in digital finance fail to grasp the potential negative implications or risks associated with customers using advanced technologies.
A hawker in India weighs and balances fruits
01 September 2015
There is evidence of a clear tension between the advantages of digital financial services and the risks to customers. This issue will be addressed at the Responsible Finance Forum in Antalya, Turkey, September 7-9, 2015.
29 January 2015
Kopo Kopo enables more than 10,000 merchants to accept mobile payments from their customers. As Kopo Kopo considers consumer protection risk areas, they identified key concerns and questions in each which they are working on addressing.
26 January 2015
The results from recently conducted design workshops with digital financial services clients in Colombia point to simple, yet innovative ideas to help mitigate consumer risks in digital finance.