Blog
15 March 2016
When it comes to digital financial services, customer care is not just a job for a few people in a call center. In India, Eko is putting customer needs at the center.
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14 March 2016
Effective complaints handling, or recourse, reassures users of new financial services that problems can be resolved and that their money is protected. A new CGAP brief highlights the keys to improving recourse systems in digital financial services.
10 March 2016
In Uganda, the recently-passed Financial Inclusion Act Amendment Bill provides legal grounds for positive changes in the field of digital financial services, in terms of allowing new business models and greater choice and protection for customers.
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08 March 2016
Even though Nigeria has a higher level of financial inclusion than Sub-Saharan Africa across three of five indicators, the gender gap in Nigeria is higher. What can be done to lower the barriers to female financial inclusion?
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