30 September 2016
This study aims to map the market system for DFS in WAEMU, including key actors in supply and demand, rules (e.g., regulations for e-money, telecommunications, competition), and supporting functions (e.g., agent networks, information providers); identify systemic constraints or root causes that explain why the DFS market is currently not serving the needs of low-income populations; and identify opportunities for triggering systems-level change.
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English (132 pages) | French (149 pages)

From Our Blog

Man uses a mobile phone, Senegal
11 November 2016
CGAP recently interviewed representatives of 100+ organizations in Benin, Côte d’Ivoire, Senegal, Mali and Niger to better understand the market system for digital financial services in the West African Economic and Monetary Union (WAEMU). What have we learned?
16 January 2015
1 comment
The market for digital financial services in Benin shows potential. However, major barriers need to be addressed for digital finance to thrive and contribute to financial inclusion.