Kenya

Publications

13 January 2016
This working paper aims to provide insights on the role that effective competition and competition policy play in developing MFS, and in turn promoting financial inclusion using Kenya and Tanzania as case countries.
Countries: 
Download PDF: 
English (31 pages)
27 October 2015
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
Download PDF: 
English (108 pages)

From Our Blog

05 May 2016
1 comment
Account dormancy among mobile money users is an industry-wide problem. WSBI is working to understand the driving forces behind customer inactivity in Kenya.
Countries: 
20 April 2016
1 comment
In its work towards Universal Financial Access (UFA) by 2020, WSBI is using data to improve understanding of customer behaviors and needs.
Topics: 
Countries: