13 January 2016
This working paper aims to provide insights on the role that effective competition and competition policy play in developing MFS, and in turn promoting financial inclusion using Kenya and Tanzania as case countries.
Download PDF: 
English (31 pages)
27 October 2015
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
Download PDF: 
English (108 pages)

From Our Blog

20 April 2016
1 comment
In its work towards Universal Financial Access (UFA) by 2020, WSBI is using data to improve understanding of customer behaviors and needs.
23 February 2016
Most companies don’t want to be the first in a sector to try something new and potentially unpopular. Dominant buyers must lead the way to drive large-scale mobile money uptake by smallholder farmers.