27 October 2015
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
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English (108 pages) | Japanese (102 pages)
15 October 2009

CGAP conducted a pilot policy diagnostic mission in Malaysia in May 2009 to assess the Malaysian consumer protection policy environment for low-income and/or inexperienced customers.

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English (19 pages)