27 October 2015
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
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English (1.1 MB)
22 October 2015
This case study describes the Juntos platform, which aims to address the engagement gap between customers and providers. It describes how it works, what it can and cannot do, early results, and issues arising from initial implementations.
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English (1.22 MB)

From Our Blog

24 March 2014
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In recent years, digitizing and delivering Government to Person social payments into individual recipients’ bank accounts has been considered a potential gateway to financially include significant numbers of poor people. A five-year project in Mexico is analyzed to help answer key questions.
10 September 2013
Nearly 30 million Mexicans live in rural communities and lack basic infrastructure. As Telecomm brings basic mobile banking services to rural communities, we hear how users benefit from using these accounts in their daily lives.