Infographic: Mystery Shopping in Mexico

"Mystery shopping" is one type of behavioral research technique that can be used to determine how well consumer protection policies are working for every day people. In Mexico, a mystery shopping exercise completed by The World Bank, CGAP, and CONDUSEF highlighted significant gaps between what is required by law and what is happening on the ground.

For more on behavioral research for financial consumer protection, read the related CGAP Focus Note or the technical guide that explains how to complete mystery shopping research.

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