Doing Digital Finance Right

June 29, 2015 1:00 PM to 4:30 PM EDT

Doing Digital Finance Right: Achieving Stronger Customer Risk Mitigation in Digital Financial Services

On June 29, 2015, CGAP launched new research on responsible digital finance. The event explored:

  • What common risks do low-income customers experience when using digital financial services (DFS)?
  • Why do these risks matter for consumers, industry and the financial inclusion agenda more broadly?
  • What solutions are emerging to advance responsible digital finance and whose job is it to ensure transparent, fair and safe DFS?

The event was recorded:

Digital delivery of financial services will undoubtedly play a central role in bridging the financial inclusion gap. But along with the potential benefits – easier access, lower costs, product diversification beyond simple money transfer and payment services – come risks such as opaque terms and conditions, agent misconduct or fraud that can harm customers and reduce their trust and usage of the new services. Better understanding and managing these risks can help advance customer well-being, provider success and financial inclusion progress.

Read the Focus Note >>



Submitted by James Mutandwa MADYA on

I am looking forward to the live steaming of this event since I am not able to physically attend.

Submitted by Mely Agabin on

This is a timely topic as the interest in digitally reaching the poor has shifted from merely mobile to a more expanded digital financial instruments and channels. Looking forward to joining the live stream.

Submitted by Lynn Exton on

Timely discussion. These are mission critical issues that MUST be resolved if DFS is going to get traction and take-up! I look forward to the discussion.

Submitted by Beth Rhyne on

Live streaming is great! Thanks so much for putting this presentation out that way.