Human-Centered Design and Financial Inclusion
Insights into Action: What Human-Centered Design Means for Financial Inclusion
Join us to hear from our design partners and the digital financial service providers we worked with who will share their experiences, the challenges faced and the lessons they learned from the application of human-centered design. CGAP will also share what we learned globally about low-income customers and financial services as well as the basic design principles that all providers serving them should keep in mind.
At the event, CGAP will launch a multimedia publication developed in conjunction with IDEO.org that summarizes the lessons learned from all of our HCD projects.
Peter Gross, Regional Director-Africa, Microensure
Iwan Sugondo, SVP Head of Products, Marketing and Customer Experience, BTPN
Aaron Britt, Senior Editor, IDEO.org
Robert Fabricant, Co-Founder & Principal, Design Impact Group (DIG), Dalberg
Harry West, Senior Partner, Prophet (former CEO of Continuum Innovation)
Yanina Seltzer, Financial Sector Analyst, CGAP
Claudia McKay, Financial Sector Specialist, CGAP
Join us for cocktails after the event.
Please RSVP to attend and bring photo ID with you.