Live Web Chat: How Can MFIs Leverage M-Banking?
CGAP's Sarah Rotman and Michel Hanouch recently published a new Focus Note, Microfinance and Mobile Banking: Blurring the Lines?, which found that to date, MFIs successful in using m-banking are located in mature markets where the mobile and agent infrastructures are in place, and where customers have experience with viable mobile payments solutions. The benefits of m-banking services to MFIs largely depend on the success of the existing m-banking service itself. In markets where m-banking is strong, MFIs and their customers can more easily benefit.
Rotman and Hanouch participated in a live web chat and answered questions about how MFIs can best leverage mobile banking to benefit their customers on 27 August 2013. The transcipt follows.