Media Resources and Links

03 May 2016

This page contains key resources related to financial inclusion and to CGAP's work.


Esther Lee Rosen
Communications Officer
1825 I Street, NW, 7th Floor • Washington, DC 20006 • USA
Office: +1 202.458.0147 | Mobile: +1 248.935.0510
Email: [email protected]


Fiscal year 2015 marks the second year of CGAP's five year strategy and our portfolio of nine initiatives. Each initiative was established based on a clear purpose to detail the barriers that prevent financial inclusion; to articulate an upfront plan to remove barriers to change and to define CGAP’s role to bringing about this change; and to be accountable for results by measuring CGAP’s contribution against time-bound outcomes. This annual report documents CGAP's progress and activities in fiscal year 2015.


What us Financial Inclusion and why is it important? Who are the 2 billion unbanked adults globally? Who delivers financial services to poor customers? What role does mobile technology play? And what is the impact of financial inclusion efforts? These are some of the questions explored in this section.


Achieving the Sustainable Development Goals

While the SDGs do not explicitly target financial inclusion, greater access to financial services is a key enabler for many of them. By reviewing the research on the link between financial inclusion and development, this working paper shows where and how financial services can help achieve the SDGs.

Leveraging Equity Investments to Build Inclusive Financial Market

As impact investing continues to gain traction, DFIs and social investors have a unique opportunity to use their equity funding instrument to contribute further to the development of financially inclusive markets and achieve sustainable impact.

National Survey and Segmentation of Smallholder Households in Uganda

This report shares the findings, observations and insights from a nationally-representative survey of smallholder households in Uganda. It examines how smallholder households in Uganda manage their income and expenses, and explores financial inclusion in the smallholder sector.

The Proliferation of Digital Credit Deployments

This Brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering.

Digitally Financed Energy

This Brief explains how digital finance is enabling pay-as-you-go energy expansion, which in turn provides a gateway to a range of financial products for the financially excluded.

Understanding Consumer Risks in Digital Social Payments

Because digital social payments (DSPs) recipients are a fast-growing, yet often overlooked, digital financial services (DFS) segment, acknowledging and addressing the most common and consequential consumer risks they face should be a priority for any program or provider seeking to unlock the potentials of DSPs for the poor.

Understanding Demand for Sharia-Compliant Loans

This Brief explores the findings and their implications from the study in Jordan. While the results are only valid for the Jordanian market, if similar studies were done elsewhere, we may begin to see a clearer picture of demand for sharia-compliant services.

Doing Digital Finance Right

This Focus Note explores consumer risk in digital finance—-particularly through the lens of lower-income and less-experienced consumers.

Enabling Customer Empowerment: Choice, Use, and Voice

This exploratory Brief reflects our hypothesis that customer empowerment—here defined as a process that builds customer trust and confidence through an interactive relationship between providers and their customers—can lead to a win-win for both providers and customers.

Inclusive Finance and Shadow Banking

This Brief explains why approaches to inclusive finance that are currently widespread do not share the potentially destabilizing attributes of other types of shadow banking, concluding by identifying some risks worth monitoring as the picture continues to evolve.

New Funder Guidelines: Market Systems Approach to Financial Inclusion

These guidelines are intended to provide guidance for funders promoting financial inclusion or pro-poor financial services markets as part of their development mandate. The target audience includes multilateral and bilateral donors, development finance institutions, and foundations.


Financial Diaries with Smallholder Families

CGAP's Smallholder Diaries explores the financial lives of farming families in Mozambique, Tanzania and Pakistan.


How the Poor Manage their Money

How are poor people able to create some financial predictability, when they face low and unpredictable income as well as unexpected expenses? They seem to rely heavily on rules of thumb, conventional wisdom, and habitual practices. This CGAP video explains four behaviors that commonly underpin people's money management practices, which are drawn from a CGAP working paper, Money Resolutions, a Sketchbook. By understanding how poor people manage their money, financial service providers can create solutions that will be taken up more broadly.

A Market Systems Approach to Financial Inclusion

A market systems approach to financial inclusion means considering all aspects of a market system, and working to break down barriers that exclude the poor by nudging market actors to take up missing or weak functions in the market. Funders have a special facilitation role to play in this approach, as detailed in this animated video.

Financial Diaries of Smallholder Families

There are an estimated 450 milllion smallholder farming households in the world, representing more than 2 billion people. To get a better understanding of how these families manage their finances, CGAP is conducting financial diaries research with 90 families in Tanzania, Mozambique, and Pakistan. The interviews capture information about cash flows in minute detail. "But it's not just about the cash flows," says Kristy Bohling, of Bankable Frontier Associates. "It's about life." Michael Tarazi, of CGAP, explains that "These are still very early days in the collection of the diaires information in Tanzania. But what's clear already is that if we're serious about financial inclusion, then we have to be serious about financial inclusion for smallholder families."

Leading Customer Centric Transformation | Leader to Leader Interview

The journey to customer centricity is often driven by a strong leader working together with employees to embed a culture of customer centricity. This video features two key figures that have successfully led and implemented a customer centric business model in their organizations. Claire Burns, Chief Customer Officer of MetLife discusses her company’s values and work focused on customer centricity and Ramesh Ramanathan, Founder and CEO of Janalakshmi a microfinance institution in India shares some of the successful ways they have put the customer at the forefront of their work.

M-Shwari: Empowering Kenyans with Financial Services

Mshwari is a new banking platform that enables customers to save, earn interest, and access small amounts of credit instantly via their mobile phones. Loan amounts depend on how much clients have saved in their MShwari accounts, as well as their repayment behavior. "We're trying to shift the trust relationship between the bank and customer," says Eric Muriuki, GM of New Business Ventures at CBA. "We want to offer formal financial services to as many people, if not all, but in a way that the product actually gives them some empowerment. We don't want to just count account numbers, we want to see impact, we want to see transformation in people's lives."

Customer Perspectives: Kenya

This video is a part of CGAP’s ethnographic customer research focused on understanding the challenges and hopes of low-income customers in Kenya and Cote d’Ivoire. Through such studies, CGAP aims to develop guidance for financial service providers on how to respond to, empower and create value for their customers.


Tenth Annual CGAP Photo Contest 2015 | This year’s contest will be launched in June!


The CGAP Explainer Series