This conference has covered a lot of ground. This session will highlight the key conclusions from the conference and discuss the path forward.
Most institutions know a lot about their clients. The challenge is in translating this knowledge into better delivery for clients.
The debate is often about whether quantitative or qualitative tools are better for sourcing client insights.
Different methods are useful for answering different questions.
This session will delve more deeply into quantitative tools for sourcing client insights, looking to better understand the relative merits of these tools and their cost-ben
During this session, moderators will recap key findings and discussions from the day's commentary.