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Our Approach

“CGAP's policy work focuses on building favorable policy and regulatory frameworks for financial service providers serving the billions of poor people worldwide who lack access to safe, appropriate and affordable financial services.” Tim Lyman, Team Leader, Government and Policy.
Enabling Policy Frameworks
Areas of Expertise
How We Work

Publications

Transforming NGO MFIs
Banking Through Networks of Retail Agents
The Early Experience with Branchless Banking
Regulating Transformational Branchless Banking
Use of Agents in Branchless Banking for the Poor
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Features

Measuring and Monitoring Financial Inclusion in Peru

Peru has been one of the leading countries in Latin America for prioritizing financial inclusion and, more importantly, putting these policies to action through new programs and policy reforms.

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Financial Inclusion Regulation Center

Increasingly, financial sector regulators and supervisors, donors and investors, academics and researchers, and MFIs and national microfinance networks are seeking to understand different regulatory approaches to financial inclusion. The Financial Inclusion Regulation Center addresses this need by providing a broad, timely collection of the laws and regulations most relevant to key financial inclusion topics.

Financial Inclusion Regulation Center
Overview of Financial Inclusion Regulation Center
Launch of New CGAP Financial Inclusion Regulation Center

Latest Additions to Financial Inclusion Regulation Center

India: Reserve Bank creates and regulates new category of NBFC-MFI (December 2011)
Bangladesh: Bangladesh Bank issues Guidelines on Mobile Financial Services (September 2011)
Nigeria: Central Bank issues circular on handling consumer complaints (August 2011)
Ghana: Bank of Ghana issues Operating Rules and Guidelines for MFIs (July 2011)

Regulating Branchless Banking

Branchless banking uses retail agents and new technologies (such as mobile phones) to provide financial services to the unbanked and underserved in a cost-effective manner.
Branchless Banking Policy

Consumer Protection

As the range of financial products and service providers grows, the challenge will be to ensure that clients can make informed choices, products are designed to work for both the user and the provider, and mutual rights and obligations are understood and respected.
Consumer Protection Resources

Regulation & Supervision

Many developing countries and countries with transitional economies are considering whether and how to regulate microfinance. Experts do not agree on all points but there is a surprisingly wide area of consensus.
Regulation & Supervision Consensus Guidelines

Role of Government

Governments can play different roles in answering the needs of poor underserved clients. Known as the “3 Ps”, these roles include provider of financial services; promoter of improved financial service access and quality; and protector of financial consumers.
Role of Government
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