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Agents

Overview: Branchless Banking Agents

Agent Business Case

Agent Network Managers

Branchless Banking Supply Chain Economics

Structuring an Agent Network

Managing Agents

Agent Network Managers

  

   

Since agent management is such a critical piece of a successful branchless banking system and yet is so difficult to get right, most providers enlist the help of Agent Network Managers (ANMs) to handle some or all aspects of agent management. This allows the provider to focus on its core business and accelerate the specialized task of growing the agent network. Follow the links below to learn more about two critical aspects of using ANMs:

Roles of Agent Network Managers (ANMs)

Agent Network Manager Business Case

CGAP Related Content

Agent Management Toolkit: Building a Viable Network of Branchless Banking Agents
Agent Network Financial Model
Building Viable Agent Networks in India  (PDF, 1494KB)
Branchless Banking Agents in Brazil (PDF, 1092KB)

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