Branchless Banking Diagnostic Templates
Branchless banking is defined as the delivery of financial services outside conventional bank branches, often using agents and relying on information and communications technologies to transmit transaction details – typically card-reading point-of-sale (POS) terminals or mobile phones. It has the potential to radically reduce the cost of delivery and increase convenience for customers.
As a relatively new and rapidly developing phenomenon, branchless banking is rarely addressed directly by the relevant regulatory frameworks. Instead, branchless banking cuts across a broad spectrum of regulatory domains, making a cohesive and coordinated policy and regulatory environment necessary for branchless banking to thrive.
CGAP developed this template to aid diagnostic teams in developing a robust understanding of the regulatory and practical environment related to branchless banking in any given jurisdiction. It is intended to help these teams (i) understand applicable regulatory frameworks, (ii) identify current or potential restrictions on the growth of branchless banking and gaps in protection of customers or the integrity of the financial system, (iii) ascertain government and industry willingness to increase financial access to the poor and (iv) propose recommendations and solutions to facilitate branchless banking’s development as a means of extending financial services to the unbanked poor.
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