Leading by Learning on Customer Centricity

Leading by Learning on Customer Centricity

Pioneer (Philippines) participated in a May 2016 learning visit to Zambia to learn from Zoona and other CGAP partners working on customer centricity.

For customer centricity to take hold in an organization, leaders must commit to it. Recognizing the need for buy-in from senior management, CGAP has been bringing together CEOs and other leaders from various financial service providers across the world to learn from each other’s customer-centric practices.

Pioneer, a Philippines-based company, participated in a May 2016 learning visit to Zambia to learn from Zoona, a money transfer provider, and other CGAP partners working on customer centricity. What did they learn?

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