Lessons on Leadership: Customer-Centric Measures Matter

Lessons on Leadership: Customer-Centric Measures Matter
Radhakrishnan, the CEO of Janalakshmi, has some advice for senior leaders transforming existing organizations into customer-centric ones.

Building a customer-centric organization is one thing. Transforming an existing organization into a customer-centric one is another. Radhakrishnan, the CEO of Janalakshmi, has some advice for senior leaders in the latter situation. The urban-focused microfinance institution in India is transforming itself into a customer-centric operation. The interview is part of CGAP's Lessons on Leadership & Customer-Centricity video blog series.

Camera: Ravi Lekhi, Yogesh Aggarwal
Editing: Yogesh Aggarwal

Countries: