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Delinquency Management and Interest Rate Setting
Determining causes and costs of delinquency
Measuring and controlling arrears
Calculating the costs of credit for the client
Setting sustainable interest rates
Accounting for MFIs
Basics: Debit, Credit, the Chart of accounts and the Accounting Cycle
Treatment of Interest, Equity etc.
Specific microfinance accounting issues
Financial Analysis
Formatting financial statement for decision making
Adjusting for inflation and subsidies
Measuring Portfolio Quality, Efficiency and Profitability Indicators
Choosing strategies to reach sustainability
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Business Planning with Microfin
Using CGAP Microfin financial projections model
Developing financial planning skills
Applying strategic and operational planning concepts to financial modeling
Analyzing key factors for sustainability
Information Systems
Defining an information system and which components are necessary for MFIs
Analyzing an MFI's present and future information needs and flows
Assessing IS options and selecting vendors
Implementing, installing and maintaining an IS
Operational Risk Management
Assessing operational risk
Designing and implementing internal control processes against fraud and other risks
Designing monitoring processes including internal control and external audit
Product Development
Analyzing the systematic development of a financial product
Carrying out market research
Costing and pricing products
Pilot testing and rolling out products
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