Publications

Carrot farmer, Bangladesh
30 May 2017
CGAP conducted a nationally representative survey of smallholder households in Bangladesh in 2016. The survey explored the agricultural and nonagricultural activities, financial practices and interests, and challenges and aspirations of smallholder families in Bangladesh. READ MORE »
Woman fills a container with water
26 April 2017
This Brief on digital finance in the water sector looks at how people currently access water service, and finds that it varies from urban to peri-urban to rural areas. READ MORE »
Apps in India Cover
27 March 2017
Smartphone applications offer a powerful tool for financial service providers to offer services to their customers—if done right. CGAP reviewed six smartphone apps currently available in India to find out what design elements are essential to fully deliver on the promise of marrying a financial service with a smartphone interface. READ MORE »
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About Publications

CGAP publications cover a wide range of financial inclusion topics and are a premier resource for stakeholders interested in advancing financial access for the world’s poor. We focus on evidence-based research and each paper goes through a rigorous peer-review process.

15 August 2017
There is not enough being done to implement minimum standards in consumer protection for digital credit, and this exposes the industry and consumers to risks such as credit bubbles and mass-blacklisting of consumers in credit bureaus for just a few dollars of debt.
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English (24 pages)
15 August 2017
Customers are turning to formal channels that use digital and mobile technologies for remittances because these are often able to offer services at lower costs. As more customers turn to formal services, remittances will have an even stronger developmental impact, notably in countries where protracted humanitarian crises affect large numbers of people.
Countries: 
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English (91 pages)
10 August 2017
Financial services providers for low-income customers typically believe that their business case is based on expanding the number of accounts or the number of transactions made by these customers. This is only part of the equation to business success.
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English (57 pages)
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