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23 October 2017
This survey explored the agricultural and nonagricultural activities, financial practices and interests, and challenges and aspirations of over 3,300 smallholder families throughout Nigeria.
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English (93 pages)
10 August 2017
Financial services providers for low-income customers typically believe that their business case is based on expanding the number of accounts or the number of transactions made by these customers. This is only part of the equation to business success.
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English (57 pages)
22 July 2015
The objective of this qualitative research is to understand customers’ views and perceptions on customer empowerment in the Phillipines.
Countries: 
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English (13 pages)
17 June 2015
This Focus Note explores consumer risk in digital finance—-particularly through the lens of lower-income and less-experienced consumers.
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English (40 pages) | French (40 pages) | Spanish (40 pages) | Chinese (40 pages) | Russian (40 pages)
Mobile Formats:
iBook (2.23 MB) | Kindle (5.88 MB)
27 January 2015
The amount of electronic data generated by computerization—digital data—is growing at unprecedented rates. Financial services are an information business—can this growing wealth of data be harnessed to advance financial inclusion?
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English (12 pages) | French (12 pages) | Spanish (12 pages)
Mobile Formats:
iBook (507.21 KB) | Kindle (819.77 KB)
01 October 2011

This Brief addresses the recent movement toward responsible finance, which has shaped the industry's belief that financial service providers have a responsibility to deliver financial services in a way that is transparent, fair, safe, and likely to generate benefits for poor clients.

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English (4 pages) | Spanish (4 pages) | French (8 pages)
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iBook (61.38 KB) | Kindle (181.04 KB)
15 September 2011
This paper defines what we mean by responsible finance, both as an end-state vision and in terms of a pragmatic focus on client protection and social performance management.
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English (16 pages) | French (20 pages) | Arabic (16 pages) | Spanish (20 pages) | Chinese (16 pages)
Mobile Formats:
iBook (154.33 KB) | Kindle (130.24 KB)
15 September 2006

Despite significant evidence to the contrary, many financial institution managers and policy makers do not believe poor people save money. They tend to assume that poor people are “too poor to save,” that they prefer to consume rather than save excess income, or that when they do save it is only to access a loan.

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English (16 pages) | French (20 pages) | Spanish (20 pages) | Arabic (16 pages) | Russian (16 pages)
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