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21 November 2017
This diagnostic provides an analysis of the regulatory framework for DFS in Côte d’Ivoire, including its coverage, conducive features, and gaps and obstacles. The paper also offers recommendations on how to address these issues.
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English (57 pages) | French (62 pages)
25 September 2017
This Working Paper explores three approaches banks in Kenya have used to respond to mobile money. While nonbank mobile financial services can fundamentally reshape the financial sector in a developing market, as they have clearly done in Kenya, mobile services need not represent an existential threat to the traditional banking industry.
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English (12 pages) | French (14 pages)
04 August 2015
This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.
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English (49 pages) | French (55 pages)
30 June 2015
In 2011, Banco Davivienda introduced DaviPlata, a mobile wallet, to the general public in Colombia. This paper describes Davivienda's challenges.
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English (53 pages)
13 January 2015
Beyond banking, mobile networks also use agents to sell airtime and offer other payments services. In 2005 Perú enacted agent banking rules, and since then a number of players and models have emerged.
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English (4 pages) | Spanish (4 pages) | French (4 pages)
13 February 2013
In August 2006, 309 out of 1,100 municipalities in Colombia did not have the presence of a bank. Today 99% of all municipalities have access to financial services thanks to increased coverage by agents. Incentives offered by Banca de las Oportunidades were essential in expanding this access.
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English (32 pages) | Spanish (33 pages)
15 July 2012
This Brief addresses the supervision of e-money issuing activities of nonbank e-money issuers.
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English (4 pages) | Arabic (4 pages) | Spanish (4 pages) | French (4 pages)
Mobile Formats:
iBook (36.84 KB) | Kindle (103.3 KB)
25 May 2012

As existing and trusted institutions with large branch networks reaching rural areas, Arab postal networks have the potential to be powerful tools in the fight for greater financial inclusion in the Arab World.

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English (4 pages) | Spanish (4 pages) | French (4 pages)
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iBook (137.48 KB) | Kindle (231.21 KB)
01 December 2011

This Focus Note discusses the activities (and related risks) in which bank agents may engage, management and mitigation of agent-related risks, approaches to licensing and supervision of bank agent businesses, and possible corrective measures supervisors may take.

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English (24 pages) | French (24 pages) | Spanish (28 pages) | Arabic (24 pages) | Chinese (24 pages)
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iBook (1.31 MB) | Kindle (885.86 KB)
01 March 2011

This Focus Note reviews global regulation of the use of agents by banks (and where noted, nonbank service providers) and focuses on four questions related to the safe and scalable use of agents.

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English (20 pages) | French (24 pages) | Arabic (20 pages) | Chinese (16 pages) | Spanish (24 pages)
Mobile Formats:
iBook (1.84 MB) | Kindle (1.16 MB)

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