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03 August 2018
The CGAP Customer-Centric Guide explores challenges, strategies, and actions that lead to value for the business and for the customer.
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English (20 pages)
09 April 2018
This Brief explores the gender gap in financial inclusion among smallholder families in Tanzania and Mozambique through unique survey data that allow for a nationally representative look at smallholders.
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English (4 pages)
09 April 2018
New data show that 81 percent of women worldwide own a mobile phone. Although large gender gaps in mobile phone ownership persist in certain countries, mobile phones are more ubiquitous among women than are financial accounts.
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English (10 pages)
07 February 2018
How do you increase financial inclusion when the most vulnerable and financially excluded part of your population becomes host to a massive, even more vulnerable, and even less financially included group of refugees? This is a question the Central Bank of Jordan has been trying to answer.
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English (22 pages)
23 October 2017
This survey explored the agricultural and nonagricultural activities, financial practices and interests, and challenges and aspirations of over 3,300 smallholder families throughout Nigeria.
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English (93 pages)
10 August 2017
Financial services providers for low-income customers typically believe that their business case is based on expanding the number of accounts or the number of transactions made by these customers. This is only part of the equation to business success.
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English (57 pages)
10 August 2017
Advances in digital technologies and the increased availability of data can be used to support low-income customers to do more than make payments. These advances can help them to make financial decisions and develop strategies to manage their finances.
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English (20 pages)
24 July 2017
Côte d’Ivoire is the largest producer and exporter of cocoa beans and cashew nuts, and a top exporter of coffee and palm oil. Nevertheless, Ivorian smallholder farmers who contribute the most to the agricultural sector are largely neglected by formal financial institutions.
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English (114 pages) | French (126 pages)
24 July 2017
This paper presents the research methodology for "National Survey and Segmentation of Smallholder Households in Côte d’Ivoire."
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English (114 pages) | French (114 pages)
21 July 2017
Social norms can have a profound impact on financial inclusion for women because they can limit women’s ability to work outside the home, engage with male agents, or even own a phone. Knowing exactly how norms apply is critical for closing the gender financial inclusion gap.
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English (4 pages)

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