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09 April 2018
This Brief explores the gender gap in financial inclusion among smallholder families in Tanzania and Mozambique through unique survey data that allow for a nationally representative look at smallholders.
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English (4 pages)
23 October 2017
This survey explored the agricultural and nonagricultural activities, financial practices and interests, and challenges and aspirations of over 3,300 smallholder families throughout Nigeria.
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English (93 pages)
10 August 2017
Financial services providers for low-income customers typically believe that their business case is based on expanding the number of accounts or the number of transactions made by these customers. This is only part of the equation to business success.
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English (57 pages)
24 July 2017
This paper presents the research methodology for "National Survey and Segmentation of Smallholder Households in Côte d’Ivoire."
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English (114 pages) | French (114 pages)
30 May 2017
This Data Set User's Guide provides information on the methodology used for the 2016 CGAP Smallholder Household Surveys in Bangladesh.
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English (156 pages)
18 April 2017
Generating greater value for customers is good for business. Research from a developed market context has found that customer retention leads to a decrease in operating costs, while a decrease in customer satisfaction leads to a decrease in return on investment.
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English (4 pages) | French (4 pages) | Spanish (4 pages)
08 April 2017
Over three-quarters of the population in Nigeria are involved in the agriculture sector. Yet despite their active financial and agricultural lives, smallholders in Nigeria have few tools to manage their irregular and volatile household cash flows.
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English (117 pages)
26 September 2016
Financial service providers have traditionally categorized low-income customers into a single market segment. The CGAP Customer Segmentation Toolkit is designed to help FSPs identify subsets of customers that have common needs, interests, and priorities – then design and implement targeted strategies.
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English (30 pages)
24 May 2016
This report examines how smallholder families in Tanzania manage their income and expenses, along with the challenges they face that often lead to financial instability. These findings are based on a nationally representative survey of smallholder households conducted in 2015.
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English (118 pages)
08 May 2016
Over three-quarters of the population in Tanzania are involved in the agriculture sector. Yet despite their active financial and agricultural lives, smallholders in Tanzania have few tools to manage their irregular and volatile household cash flows.
Countries: 
Download PDF: 
English (198 pages)

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