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This guide presents practical advice to providers on how to build a viable network of agents, which is a critical component of a branchless banking service.
Access to financial services—whether in the form of savings, payments, credit, or insurance—is a fundamental tool for managing a family’s well-being and productive capacity.
This Brief provides a quick look at the growing use of banking agents to extend financial services to low-income and poor people.
Most banks in Peru have tended to use banking agents fundamentally to shift low-value transactions away from the more costly branch channel and to extend the reach of their existing branches.
For poor people, “branchless banking” through retail agents may be far more convenient and efficient than going to a bank branch.
Throughout the development of the microfinance industry, network support organizations (NSOs) have played a critical role in launching new institutions, developing standards, wholesaling funds, providing technical services, implementing knowledge management, and leading policy reform efforts.