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21 July 2015
This paper identifies six behaviors that commonly underpin the money management practices of poor people.
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English (34 pages)
27 January 2015
The amount of electronic data generated by computerization—digital data—is growing at unprecedented rates. Financial services are an information business—can this growing wealth of data be harnessed to advance financial inclusion?
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English (12 pages) | French (12 pages) | Spanish (12 pages)
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31 December 2014
This annual report covers the first year of CGAP’s new five-year strategy and its portfolio of initiatives.
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English (38 pages)
01 October 2014
This report follows up on a 2012 CGAP Financial Inclusion Landscaping study in Russia on the need for comprehensive and detailed data on financial inclusion—and exclusion—in Russia.
Countries: 
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English (134 pages) | Russian (156 pages)
29 July 2014
bKash launched in the second half of 2011, grew to 2 million accounts by the end of 2012, and shot up to 11 million registered accounts by the end of 2013.
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English (4 pages) | French (4 pages) | Spanish (4 pages)
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iBook (42.26 KB) | Kindle (116.68 KB)
03 July 2014
This paper presents highlights of the 5th Arab Policy Forum, which convened more than 70 policy makers to work toward a common vision for achieving more inclusive—and more equitable—financial systems in the region.
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English (11 pages) | Arabic (11 pages)
16 June 2014
Financial service providers who are serving or who want to serve this important customer segment need to invest in understanding these customers’ needs and develop products that meet those needs.
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English (4 pages) | French (4 pages) | Spanish (4 pages) | Japanese (4 pages)
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iBook (48.07 KB) | Kindle (121.83 KB)
11 April 2014
While many banked people already use mobile banking in China, the country also has the potential to emerge as an important success story for branchless banking and financial inclusion and potentially a new paradigm.
Countries: 
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English (64 pages) | Chinese (64 pages)
15 January 2014
This Annual Report presents CGAP’s work in Fiscal Year 2013 (1 July 2012 through 30 June 2013), the last year of the previous five-year strategy framework. Following the introduction, the remainder of the Annual Report describes CGAP’s achievements according to the key strategic areas set forth by CGAP’s members for the FY2009–FY2013 timeframe, along with a focus area around clients added two years ago.
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English (52 pages)
31 January 2013
This Landscaping Report on the state of financial inclusion in Russia is based on CGAP’s research conducted during April – September 2012.
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English (66 pages) | Russian (66 pages)

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