Publications

Focus Note
20 August 2013
This paper addresses options MFIs have to leverage m-banking; experiences of MFIs that have served as agents for m-banking ; benefits for MFIs and their customers; why some MFIs hold off on m-banking; and new innovative microfinance business models. READ MORE »
Focus Note
22 October 2013
Emerging evidence from countries benefiting from donor and DFI interventions that are coordinated, catalytic, and responsive to the market show significant increases in access to financial services. READ MORE »
Brief
06 August 2013
This Brief outlines lessons learned from the rise, fall, and ongoing recovery of the Moroccan microcredit sector that may be useful when adapted in other countries in similar situations. READ MORE »

About Publications

CGAP publications cover a wide range of financial inclusion topics and are a premier resource for stakeholders interested in advancing financial access for the world’s poor.
We focus on evidence-based research and each paper goes through a rigorous peer-review process.

11 April 2014
While many banked people already use mobile banking in China, the country also has the potential to emerge as an important success story for branchless banking and financial inclusion and potentially a new paradigm.
Countries: 
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English (779.57 KB)
24 March 2014
To develop a deeper and organizational level of understanding customers, a cross-functional team at Janalakshmi, a microfinance institution in India serving over a million customers in urban areas, applied a design thinking process facilitated by innovation consultants.This brochure describes the process and the tool used to create customer profiles.
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English (943.26 KB)
05 March 2014
This case study tracks the design and implementation of the SAGE social transfer program in Uganda, highlights the experiences of various stakeholders and explains lessons learned.
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English (883.43 KB)
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