This paper presents highlights of the 5th Arab Policy Forum, which convened more than 70 policy makers to work toward a common vision for achieving more inclusive—and more equitable—financial systems in the region.
Once considered a failing activity within its rural and agriculture operations, microfinance at AFD has become an integral focus area within the financial sector development program, supported by a strong team of technical experts.
To develop a deeper and organizational level of understanding customers, a cross-functional team at Janalakshmi, a microfinance institution in India serving over a million customers in urban areas, applied a design thinking process facilitated by innovation consultants.This brochure describes the process and the tool used to create customer profiles.
This Annual Report presents CGAP’s work in Fiscal Year 2013 (1 July 2012 through 30 June 2013), the last year of the previous five-year strategy framework. Following the introduction, the remainder of the Annual Report describes CGAP’s achievements according to the key strategic areas set forth by CGAP’s members for the FY2009–FY2013 timeframe, along with a focus area around clients added two years ago.
Although there is already a major skills deficit in financial markets in Africa, the pressure on financial institutions to source appropriate technical skills and professional services will unquestionably become more intense.