This Annual Report presents CGAP’s work in fiscal year 2009 (July 1, 2008, through June 30, 2009). This work is described according to the key strategic areas set forth by CGAP’s members for 2003–2013.
Financial Access 2009 reports on new data from a survey of financial regulators in 139 countries. It is intended for a broad audience of policymakers, researchers, practitioners, and multilateral and bilateral investors.
A central theme of the report is to address this variety in the levels of microfinance development and provide an overview of the key trends in the general level of development, policy environment, funding sources, external investments and the performance of microfinance institutions.
CGAP conducted a pilot policy diagnostic mission in Phnom Penh in February 2009 to assess the Cambodian consumer protection policy environment for low-income and/or inexperienced customers.This report is based on the findings of interviews conducted during the mission as well as desk research.
During this three to four-day course, participants learn to determine causes and costs of delinquency, to measure and control arrears, to calculate the costs of credit for clients, among other skills, through exercises, group activities and case study analysis.