This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.
Pakistan is becoming a laboratory for G2P payment innovations. This report by CGAP discusses the G2P payments sector in Pakistan and demonstrates how social transfers can help bring poor people into the formal financial system.
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.
This report summarizes the findings of research conducted in Colombia on the business case for shifting Familias payments to a financially inclusive scheme linked to bank accounts, from the standpoint of BA, the recipients, and the program itself.
In August 2006, 309 out of 1,100 municipalities in Colombia did not have the presence of a bank. Today 99% of all municipalities have access to financial services thanks to increased coverage by agents. Incentives offered by Banca de las Oportunidades were essential in expanding this access.
This Focus Note presents the evidence gained from a comprehensive study of the experiences in developing and implementing e-payment schemes linked to financial inclusion in Haiti, Kenya, the Philippines, and Uganda.
This Brief, a joint effort of CGAP and the GSM Association, discusses the results of the first study on mobile money and the unbanked—those without access to formal financial services—estimated to be almost 4 billion worldwide.