Interoperability and Digital Financial Services

Interoperability, the ability for systems to connect and work together, allows for e-mails that pass effortlessly around the world and trains that travel between cities no matter who laid the tracks. Yet interoperability remains largely absent from the financial services used most frequently by the poor.

This blog series provides CGAP's views on the value proposition provided by interoperability; best practices in scheme governance, business models, and technology; and what steps can be taken to achieve effective, pro-poor interoperability for digital financial services. 

Kenyans show their mobile phones
07 May 2018
Kenyans can now send money between the country's two largest digital wallet services, Airtel and M-Pesa, the latest step toward interoperability in East Africa.
06 February 2018
For interoperability to work, technology must do more than move transactions from Point A to Point B. It must be optimized to ensure security, encourage use, promote innovation and handle the inevitable time when something goes wrong.
Mobile-savvy businesswoman in India
23 January 2018
Interoperability in digital payments hinges on more than the right technology. It also requires the right balance of economic incentives for participants.
Farmer motorcycles down dirt road in rural Mozambique
20 November 2017
Payment schemes like Visa and Mastercard emerged from banks agreeing to the terms needed to safely and efficiently exchange payments. What rules should digital payments providers follow?
Senegalese business woman
14 November 2017
Interoperability makes it possible for customers to transact freely without compatibility issues, but its benefits don't end there. Here are three ways interoperability can advance financial inclusion.