Antonique Koning

Senior Financial Sector Specialist

Antonique Koning is CGAP’s Gender Lead and has more than 25 years of experience working on a range of topics related to financial inclusion. She has expertise in gender norms affecting women’s financial inclusion and empowerment, responsible finance, customer centricity and empowerment. Antonique is a co-author of Addressing Gender Norms to Increase Financial Inclusion: Designing for Impact and chairs the Technical Advisory Committee of FinEquity, the community of practice convened by CGAP on women’s economic empowerment through financial inclusion. Antonique also led CGAP’s work on customer outcomes based approaches to consumer protection, and is a contributor to CGAP’s Customer Centric Guide
 
Before joining CGAP in 2004, Antonique gained hands-on experience developing and implementing microcredit programs in El Salvador and working with savings banks globally. She has a Master’s degree in International Trade Management and Policy from the University of Birmingham, and a Master’s degree in Applied Economics from the Katholieke Universiteit Leuven. Antonique is based in Belgium, and speaks Spanish, French, and Dutch.

By Antonique Koning

Research

Field Guide to Obtaining Customers' Views on Empowerment

This document provides guidance for discussion with customers of Financial Service Providers (FSPs) about their understanding of “customer empowerment.
Research

Views on Customer Empowerment: Findings from India

As part of the Consultative Group to Assist the Poor’s (CGAP’s) work on customer empowerment, a series of consultations with financial services customers is being undertaken to try to understand the customer perspective on “customer empowerment.
Blog

Three Ways Financial Service Providers Can Empower Customers

Ensuring that digital financial services are used successfully by poor communities requires a new customer-centric approach. Financial service providers can empower customers to engage with new technology and financial services in several ways.
Blog

From Access to Active Use: The Need for Customer Empowerment

Enabling customers to empower themselves calls for a more interactive and dynamic relationship between provider and customer.
Research

Embedding Social Performance Management in Financial Service Delivery

This Brief highlights the case for social performance management and illustrates how financial services providers can embed responsible finance practices into service delivery and contribute to healthy market development.