Cheryl Frankiewicz

Cheryl Frankiewicz is co-author of the CGAP Employee and Agent Empowerment Toolkit and Ideabook. Cheryl has been working in financial inclusion for more than twenty years, focusing on management, product diversification and capacity building. At present, she is the curator for 9Buckets, a resource database supporting learning and change that will be launched in early 2019.

By Cheryl Frankiewicz


Teller to Techie: Empowering All Employees to Act on Customer Insights

Sometimes the employees who don’t interact with customers have the greatest impact on the customer experience. Making it easier for all employees to act on customer insights can help companies grow while advancing financial inclusion.