Chrissy Martin

Chrissy is an independent consultant currently working with CGAP's Policy and Distribution teams. She has specific experience integrating digital solutions into agriculture, humanitarian response, and resilience programs. She has worked across the digital finance ecosystem, including at the mobile network Digicel in Haiti, with the social enterprise Zoona in Zambia and Malawi, and with USAID's Digital Development team as a Senior Digital Finance specialist. As a consultant, her work has expanded to include issues pertaining to expanding access to formal means of identification and digital IDs with CGAP, USAID, the World Bank’s Identification for Development (ID4D) team, and the G20's Global Partnership for Financial Inclusion (GPFI) Roadmap for Financial Inclusion of Forcibly Displaced Persons (FDPs).

By Chrissy Martin


How E-Commerce Is Transforming the Idea of the Rural Agent

E-commerce doesn't come up very often in conversations about agent networks for digital financial services - but it should.

Collaborative Customer Due Diligence: New Ways Forward

Financial services providers, regulators and financial intelligence agencies around the world are working more closely together on customer due diligence, often with the help of new technologies. How can financial inclusion benefit?

6 Things You May Not Know About Biometrics

Biometrics are likely the future of identification and identity verification, but it's important to understand their strengths and limitations to ensure they advance financial inclusion.

The Biometric Balancing Act in Digital Finance

Biometric technologies are facilitating the rise of collaborative customer due diligence. It is crucial to understand all aspects of biometric solutions – security, cost, convenience, inclusiveness and accuracy – and how prioritizing one may come with trade-offs to others.

Can Third-Party Providers Lead to New Business Models?

Until recently, Zoona, formerly known as Mobile Transactions could have been considered the best kept secret in Africa. Operating in Zambia on a shoe-string budget, they have been developing their own unique business model for electronic financial services slowly and with little media attention. Now, as of February 2012, this small company has secured investments from three big investors, Omidyar Network, ACCION Frontier Investments, and Sarona Asset Management. All three are banking on the fact that Zoona’s experience and innovative approach to serving a range of consumers situates them to fill crucial gaps in the mobile money transactions and payments market in Africa.