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West Bengal Teacher Wins CGAP Photo Contest

Sujan’s photo was one of 3,303 submissions to this year’s Photo Contest and one of 27 winners selected by the judging panel.

Lessons on Leadership: Reflections from Two Decades in Banking

What can leaders do to embed a culture of customer-centricity? Anil Kumar SG, who has 25 years of experience in banking, shares his ideas. Watch the video to learn more.

Lessons on Leadership: The Power of Micro-Segmentation

Anil Gupta, of Aircel Limited, discusses how telecom companies like his use micro-segmentation to better serve customers and how financial service providers could, too.

Lessons on Leadership: From Product-Centric to Customer-Centric

Intrigued by customer centricity, but not sure where to begin? Doug Leather, author of The Customer-Centric Blueprint, offers advice in this CGAP video blog series on customer centricity.

Lessons on Leadership: Check Your Assumptions

Maya Vengurlekar shares a story that changed the way CRISIL Foundation approaches its programming.